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Refunds & Exchanges

Refunds for change of mind will not be accepted.

Products/ services under daily deals are limited time and limited stock promotions that once ordered and paid are non-refundable.

All refunds are processed within 2-3 working days by TNS Go (processing times are shown in the table below). Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which TNS Go cannot be held liable.

Refund Type Refund SLA
Cash Cheque 3 days to process
Bank Deposit 3 days to process and 2 days to get realize
Back to Card (V/M & Amex) 3 days to process and 4 days to get realize
Mobile refunds 3 days to process and 2 days to get updated
eZ cash refunds 2 days to process and 2 days to get updated
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